Frequently Asked Questions

Yes! Our clinicians are independently licensed, insured, and credentialed with various insurances. Please see our Meet The Team page for more information.

If you are not using insurance, we offer a fee-for-service option. If we are not in-network with your insurance provider, we can send you a monthly superbill. This is an itemized summary of the services you received. You can submit this to your insurance company for potential reimbursement, depending on your provider’s policies.

In compliance with the federal No Surprises Act, healthcare providers are required to give clients who are not using insurance (or are uninsured) an estimate of the expected cost of services prior to the start of care. This is called a Good Faith Estimate (GFE). It is designed to help you understand and plan for the cost of your healthcare services and prevent any unexpected financial surprises.

If you receive an unexpected bill that you believe violates the No Surprises Act, you have the right to dispute the charges with your insurance company or directly with the provider. For more information about your rights under the No Surprises Act, visit https://www.cms.gov/nosurprise

20160 Center Ridge Rd. Room 206, Rocky River, OH 44116

Grove Counseling Collective provides individual therapy for adults. This includes both birthing and non-birthing individuals during pregnancy, postpartum, and beyond, as well as adults seeking support for anxiety, OCD, fertility challenges, or ongoing emotional wellness.

Learn More About our Areas of Focus.

Grove Counseling Collective specializes in supporting adults who are navigating:

• Perinatal Mood and Anxiety Disorders (PMADs)

• Pregnancy and postpartum transitions

• Fertility-related challenges

• Anxiety and OCD

• Emotional wellness and mental health maintenance

Collaborative, honest, and straightforward. We're here to guide the process, bring ideas to the table, and keep things moving.

Yes, we offer a free 15-minute initial consultation call. This allows you to see if we would be a good fit and to learn more about our services.

To schedule a consultation, go to our Meet The Team page!

• Cognitive Behavioral Therapy (CBT)

• Mindfulness-based techniques

• Dialectical Behavioral Therapy (DBT) skills

• Exposure and Response Prevention (ERP) for intrusive thoughts

These approaches are selected based on each client’s goals and needs.

Yes. Many clients begin therapy for symptom relief or treatment of a specific concern, while others use therapy as a meaningful form of emotional maintenance. Both approaches are supported at Grove Counseling Collective.

Therapy sessions typically run 45–60 minutes, depending on the needs of the client and the structure of the appointment.

We believe that individual accountability is essential in the therapeutic relationship. We will make every effort to provide sufficient time and rescheduling opportunities if needed. If you do need to cancel a session, we require at least 24 hours’ notice for cancellation of a therapy session. Late cancellation fees may apply for non-compliance with this policy.

Session frequency varies from person to person. Some clients meet weekly for more consistent support. Others meet biweekly or monthly for ongoing mental health maintenance. Session cadence is determined collaboratively based on your goals, availability, and emotional needs.

Yes! We are available for both telehealth and in-person counseling sessions, dependent upon the schedule. If you are scheduled for an in-person session and are unable to make it in, you may always switch to telehealth.

The best way to determine fit is through the free 15-minute consultation call. This is an opportunity to ask questions, share what you’re looking for, and get a sense of whether Melissa’s approach feels right for you.

Schedule a Consultation.

Yes! It takes a village to thrive! We would love to connect you with additional support, including but not limited to outpatient psychiatry, physical therapy, perinatal massage, chiropractic services, and lactation. Additionally, if you have a provider that you love, we would love to connect and share that resource with others as well.

WEBSITE PRIVACY POLICY

Grove Counseling Collective LLC

Effective Date: 6/23/2026

1. Introduction

This Privacy Policy explains how Grove Counseling Collective LLC ("we," "us," or "our") collects, uses, and protects your information when you visit our website www.grovecounselingco.com (the "Website").

Important: This policy applies only to our public Website. If you are a client, your protected health information (PHI) is governed by our HIPAA Notice of Privacy Practices, which you will receive separately.

2. Information We Collect

• Personal Information: We collect information you voluntarily provide via our contact form, including your name, contact information, and the content of your message.

• Usage Data: Our Website host (Squarespace) and Google Analytics automatically collect technical data such as your IP address, browser type, and which pages you visit.

3. Cookies and Tracking Technologies

We use "cookies"—small data files stored on your device—to provide a better user experience.

• Functional Cookies: These are necessary for the website to run properly on the Squarespace platform.

• Analytics Cookies: Provided by Google Analytics, these help us understand how many people visit the site and which content is most helpful.

• Third-Party Cookies: YouTube and Alma may place cookies on your device if you click their links or view embedded videos.

• Your Choice: You can set your browser to refuse all or some cookies, but this may cause some parts of the Website to function incorrectly.

4. HIPAA and Secure Communication

Please do not share protected health information (PHI), diagnoses, medications, or sensitive clinical details through the contact form. This form is for general inquiries only and is not a secure, encrypted clinical communication tool.

5. Third-Party Services

We utilize the following third-party services:

• Squarespace: For website hosting and traffic tracking.

• Google Workspace: For email communication and Google Analytics tracking. 

• Alma: For online scheduling and provider profile management.

• YouTube: For embedded video content.

These providers have their own privacy policies which we encourage you to review.

6. How We Share Your Information

We do not sell your personal information. We may share information with service providers assisting our operations, legal authorities when required by law, or others only with your explicit consent.

7. Data Retention

• Inquiries: Contact form submissions are retained for one year if they do not lead to a professional relationship.

• Clinical Records: For individuals who become clients, information is retained as part of the clinical record for seven (7) years from the date of last service, in accordance with state and federal requirements.

8. Your Privacy Rights

You may request to access, correct, or delete your personal information. While our practice is focused on Ohio, we acknowledge that residents of certain jurisdictions (such as California or the EEA) may have additional rights regarding data portability and processing.

9. Security

We use reasonable security measures, including the security features provided by Squarespace and Google Workspace, to protect your information. However, no method of transmission over the internet is 100% secure. 

10. Children's Privacy

We do not knowingly collect information from individuals under the age of 18 through our Website.

11. Changes to This Policy

We may update this policy periodically. Changes will be posted here with an updated effective date.

12. Contact Us

If you have questions regarding this policy, please contact us at:

Email: melissa@grovecounselingco.com

Website: www.grovecounselingco.com

13. Emergency Information

This Website is not monitored for emergencies.

• Call 911 for immediate help.

• Call or text 988 for the Suicide & Crisis Lifeline.